Shipping & Returns Policy

01 Lifetime Warranty on Fdez Werx Products

• Covered: Slides, barrels, triggers, mag bases, and other Fdez Werx–manufactured items are backed by a lifetime warranty against manufacturing defects.
• Not covered: Normal wear, improper use, or abuse.
• Used/installed items: Used and installed items cannot be returned, but defect claims under this Lifetime Warranty are still honored.
• Process: If you believe your Fdez Werx product is defective, please contact us immediately so we can make it right.

02 Order Fulfillment

• Firearms & serialized items: Must ship to a licensed Federal Firearms License (FFL) holder. The customer provides the receiving FFL, and a copy must be on file with Fdez Werx before shipping (applies only if and when such items are sold).
• Processing & lead times: In-stock parts ship within 2–5 business days via USPS Priority Mail.
  • Custom Single-Color H-Series Cerakote orders: about 7–10 business days (1–2 weeks), plus shipping
  • Custom MultiCam / Camo Cerakote orders: 2–3 business weeks
  • Customer Slide & Barrel Porting Services: about 7–10 business days (1–2 weeks) from when we receive your item, plus shipping
• Shipping rates:
  • USPS Priority Mail, calculated at checkout by package weight and destination
  • Orders of $200+ ship signature-required, with no surcharge on standard shipping
  • Free standard shipping on orders $500+
  • California AB 1263 orders ship via USPS Priority Mail, Adult Signature Required
• Tracking: Tracking numbers are provided for all USPS shipments.
• Signature required: Orders over $200 will ship signature required.
• Address changes: Shipping address changes can only be made before an order ships.
• International / APO: International and APO/FPO shipping is not offered unless arranged in advance with Fdez Werx.
• Restricted jurisdictions: Customers are responsible for local and state laws; Fdez Werx LLC may refuse shipment to restricted jurisdictions.

03 Returns & Cancellations

• Cancellations: Standard orders may be canceled within 24 hours of being submitted. Any standard order canceled more than 24 hours after being submitted will have a 20% cancellation fee. Custom, Cerakote, and special-order items cannot be canceled once work has begun.
• Custom orders: Orders with custom Cerakote or installs cannot be changed once submitted.
• Return window: Eligible returns must be requested within 30 days from delivery.
• OEM parts & accessories: Must be in original unused condition and sealed factory packaging.
• Incorrect/missing items: Notify us immediately upon receipt of goods.
• Restocking fee: Items that are correct as ordered and returned at the customer’s request may be subject to a 20% restocking fee.
• Grip modules: Custom grip modules cannot be canceled, returned, or exchanged once shipped. Special Order Grip Modules are non-cancelable and non-returnable once ordered.
• Condition of returns: Items that are used, blemished, damaged, or not in original sealed packaging will not be accepted and will be returned to the customer or disposed of at the discretion of Fdez Werx LLC.
• Refused or undeliverable packages: Refunded less shipping costs and any applicable restocking fee.
• Chargebacks: Please contact us first so we can resolve any issue before filing a dispute with your card issuer.

04 Refunds vs. Store Credit

• Defective items or our error (wrong item shipped, listing error): refund or replacement.
• Non-defective OEM parts & accessories returned in eligible condition: store credit only (minus shipping).
• Store credit expiration: store credit expires 1 year from the date it is issued.

05 Defective Merchandise

• Fdez Werx products: If defective on arrival, we will provide a prepaid return label. Depending on the issue:
  • Cerakote defects will be refinished and returned.
  • Slides, barrels, mag bases, etc. may be repaired or replaced at our discretion.
• Third-party products: If an accessory made by another manufacturer is defective, please contact the manufacturer directly.

06 Cerakote, Porting & Customer-Supplied Parts

• Customer-supplied parts are shipped to us at the customer’s risk; insured shipping is recommended.
• Turnaround times are estimates, not guarantees.
• Fdez Werx LLC is not responsible for pre-existing damage to customer-supplied parts.
• Finish defects reported within 30 days of receipt will be refinished.
• Return shipping on customer-supplied parts is at the customer’s cost unless otherwise stated.

07 RMA Process (Return Merchandise Authorization)

1. Request an RMA within 30 days from delivery through our Contact page (existing order) or by emailing info@fdezwerx.com.
2. Fdez Werx will issue an RMA number; returns are not accepted without one.
3. Pack items well to ensure no damage results from shipping.
4. Include the RMA form in the box with the product, and write the RMA number on the outside of the shipping box.
5. Ship to: Fdez Werx, 6012 Bayfield PKWY, STE 134, Concord, NC 28027.
6. Returns must be shipped within 10 business days of RMA issuance.

08 Non-Returnable Items

• Special orders and custom-configured products (including Special Order Grip Modules)
• Products sold “as is” (marked as such in the product listing)
• Firearms and firearm parts once transferred to the buyer
• Illumination devices, electronic sights, and optics

09 Return Shipping Recommendations

• Use a carrier with tracking and insurance for a safe return.
• Products must be well packaged to ensure no damage occurs in transit.
• If you choose not to insure or declare full value, you are responsible for loss or damage in transit.
• USPS offers limited tracking and requires a 30-day wait before initiating a trace.
• Customers are responsible for shipping charges both ways on returns, as well as shipping costs on refused packages, except for defective items covered by a prepaid return label.