ITEMS MANUFACTURED BY FDEZ WERX LLC SUCH AS SLIDES, BARRELS, TRIGGERS, MAG BASES, EXE HAVE A LIFETIME WARRANTY AGAINST MANUFACTURE DEFECT. IF AT ANY POINT AN ITEM IS FOUND TO BE DEFECTIVE PLEASE CONTACT US IMMEDIATELY.
NORMAL WEAR, IMPROPER USE OR ABUSE ARE NOT COVERED UNDER WARRANTY.
ORDER FULFILLMENT
All firearms must be shipped to a verified FFL (Federal Firearm License) holder.
All in-stock orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
orders over $200 will ship signature required
RETURNS & CANCELATIONS
-ORDERS WITH CUSTOM CERAKOTE AND OR STIPPLING CANNOT BE CANCELED ONCE SUBMITTED
-ANY ORDERS CANCELED FOR ANY REASON WILL HAVE A 20% CANCELATION FEE
-OEM Parts and accessories in original unused condition and in sealed factory packaging can be returned for STORE CREDIT (minus shipping) With in 10 days of receiving item.
-In the unlikely event of an order received with missing or incorrect items, please notify us no later than 30 days.
-Grip modules sold as ready to ship items can NOT be exchanged or canceled once shipped
*items sent in that are used, blemished, damaged or in unsealed packaging will NOT be accepted and will be shipped back to customer*
-RETURNS ARE ONLY ACCEPTED FOR MERCHANDISE FOUND DEFECTIVE IMMEDIATELY UPON RECEIPT. IN THE UNLIKELY EVENT THE DEFECT IS CERAKOTE RELATED FDEZ WERX WILL ISSUE A PREPAID RETURN LABEL AND WILL REFINISH THE PRODUCT BEFORE SENDING IT BACK TO THE CUSTOMER. ITEMS MANUFACTURED BY FDEZ WERX SUCH AS SLIDES, BARRELS, MAG BASES, EXE WILL BE REPLACED IF FOUND TO BE DEFECTIVE UPON RECEIPT, AND A PREPAID RETURN LABEL WILL BE PROVIDED.
-IF YOU PURCHASED AN ITEM MANUFACTURED BY ANOTHER COMPANY AND THE ITEM IS FOUND TO BE DEFECTIVE PLEASE CONTACT THE MANUFACTURE OF THAT PRODUCT DIRECTLY.
Please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, or offer you store credit. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is", or that have been installed or used after receipt.
3. Firearms and firearm parts once transferred to buyer.
4. Illumination devices, electronic sights, optics and night vision equipment
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.