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ORDER FULFILLMENT

 

All firearms must be shipped to a verified FFL (Federal Firearm License) holder.

 

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

 

 

RETURNS & CANCELATIONS 

 

Custom Cerakote orders cannot be canceled once submitted. 

Parts and accessories in original unused condition and in sealed factory packaging can be returned for STORE CREDIT or exchanged for a different product with in 10 business days

Grip modules sold as ready to ship items can be exchanged or returned for STORE CREDIT 

*items sent in that are used, or in unsealed packaging will NOT be accepted and will be shipped back to customer*

Please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, or offer you store credit. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. 

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is", or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment



NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.